Frequently Asked Questions
Payment & Delivery
How does the delivery process work?
- Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
- After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
- Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
What is the estimated delivery time?
- We usually dispatch most orders within 4-5 business days (excluding Sundays and public holidays).
- If you are ordering our products from a Mega Sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within 5 days of the order date.
- Delivery times are influenced by product availability, geographic location, your shipping destination and the courier partner’s time-to-deliver in your location.
- You will receive your products within 4-5 business days if your delivery address within the states of Andhra Pradesh and Telangana. For the rest of India, it may take up to 7 -10 business days.
What are the shipping charges?
- It is according to products. May vary.
How are orders placed on jyothinaturals.com. delivered to me?
- All orders placed on jyothinaturals.com are dispatched through Indian Postal Service
How can I get my order delivered faster?
- We process your orders as early as possible and we always provide the best-quality products
Is it safe to use my credit/debit card on jyothinaturals.com?
- Your online transaction on jyothinaturals.com is secure with the highest levels of transaction security currently available on the Internet.
- jyothinaturals.com uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.
- All credit card and debit card payments on jyothinaturals.com in are processed through secure and trusted payment gateways managed by leading banks.
- Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.
Does jyothinaturals.com store my credit/debit card information?
- jyothinaturals.com stores the first 6 and last 4 digits of your card number in a secure and encrypted manner. The first 6 digits (also known as the Bank Identification Number) are used to identify the bank name and country where your card was issued. The first 6 and last 4 digits are together used for fraud detection and prevention purposes.
What are the payment options are available on jyothinaturals.com?
- Our Payment Gateway accept Credit/Debit Card, Net Banking, PayU, Wallets and UPI.