Shipping Policy
Shipping & Delivery Policy
All of our orders are shipped THROUGH India Post only. The pincode determines the serviced area by India Post.
Orders are shipped(NOT DELIVERED) within 7–12 working days or as per the delivery date agreed upon at the time of order confirmation. The shipment is dependent on the pincode it needs to reach. The delivery of the shipment is subject to Courier Company / India Post Office norms.
Jyothi Naturals is NOT LIABLE for any delay in delivery by the courier company / India Post authorities. Jyothi Naturals guarantees to hand over the consignment to the courier company or India Post authorities within 7–12 working days from the date of the order and payment. The delivery date agreed at the time of order confirmation, whichever is the earliest.
When the order is in transit, Direct cancel request can be done by the customer. For these Orders, we can’t refund the full amount. we will DEDUCT the RTO(Return) charges. After deduction of these charges, the remaining amount will be refunded to the customer. it will credit to the customer within 7-12 days.
The RTO(Return) shipment, will be resend to the customer after the customer request confirmation. but the Customer will pay the Resend shipping charges. When these orders in transit. if again the customer wants to cancel this shipment. We will DEDUCT the Resend shipping charges and RTO Charges. After deduction of these charges, the remaining amount will be refunded to the customer. it will credit to the customer within 7-12 days.
Delivery of all orders will be to the registered address of the buyer as per the credit/debit card only at all times(Unless specified at the time of Order). The delivery may mismatch due to incorrect address and Pincode.Jyothi Naturals is not responsible for the address errors.
Jyothi Naturals packs your package and handles it with care. We are NOT responsible for any damages caused by the postal service when the order is in transit.
The international shipping needs additional permissions and licenses. We are NOT doing any of the international shipping now.
Payments
Jyothi Naturals currently uses PhonePe PG(Payment Gateway) and other online payment systems for fast, easy and efficient secure payments. All major credit cards / debit cards / UPI etc are accepted.
Any payment related issues need to be sorted out with the payment gateway or the customer bank. Jyothi Naturals is RESPONSIBLE only when the payment is captured into the Jyothi Naturals account.
Communications Policy
Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services, you may contact our customer care at customersupport@jyothinaturals.com
Jyothi Naturals picks the e-mail ID provided by the customer to communicate. If the customer provides the incorrect e-mail ID and the message reaches other than the customer, Jyothi Naturals is not responsible for the privacy of the customer.
Anyone who receives e-mail communications without placing an order with Jyothi Naturals due to incorrect mail ID provided, needs to be informed to Jyothi Naturals within 24 hours. Jyothi Naturals will ensure to correct the e-mail ID within 72 hours.
Disclaimer
The product will be delivered for all urban areas in India serviceable by India Post. For remote/rural areas the product will be sent by local couriers / Indian Speed Post and may take more time.
Service on Holidays
Jyothi Naturals doesn’t provide services on all religious festivals and national holidays. The shipping and deliveries DO NOT happen on these days.